Due to the way digital products work we cannot process refunds once an order has been placed, in case you bought a ‘Physical Product’ from us that requires shipping, please reach out to us through our Contact Us page so we can resolve your issue as quickly as possible.
All purchases made on websites are final. Purchased User Accounts are non-returnable and non-refundable, however, that if a User Account does not function and has an issue that can be “REPRODUCED” on our side as well, in that instance only we may, in our sole discretion, either refund you the product purchase amount or replace the defective product with an alternative product.
No order can be placed unless the customer has agreed to our ‘Terms & Conditions’ & ‘Refund Policies’ and has agreed that they have read and understood how the product they have ordered works!
Beware before purchasing a ‘Digital Product’ from us! Please always read the ‘Descriptions’ & ‘More Information’ sections before placing your order in order to fully understand how your product works and can be activated!
We take no responsibility for your negligence and not reading the full descriptions!
All games include the ‘English’ language option. For information on availability in other languages, please contact our Live Chat Support before making a purchase. Refunds based on language preference will only be considered if confirmed by our operators in advance.
If a subscription or game access stops working due to the customer’s violation of the applicable provider’s terms and conditions (for example, PlayStation or Xbox), no refund will be issued and no replacement will be provided.
To be eligible for a replacement, the customer must provide valid proof and supporting evidence showing that the issue was not caused by any violation of the provider’s terms of service, policies, or guidelines. We may request additional information and reserve the right to deny a replacement if sufficient evidence is not provided or if the provider indicates that a violation occurred.
The customer must contact the relevant provider (e.g., PlayStation or Xbox) and obtain official confirmation or documentation stating the reason for any suspension, block, or restriction. A replacement will only be considered if this documentation clearly indicates that the restriction resulted from an issue attributable to us.
We always strive to serve the best to our customers, please reach out to us in case you had any issues with our products either through on social channels or E-mail us at: help@enderg.com
Last Updated: 18/1/2023