Frequently Asked Questions

We understand that buying products or items online can be a cause for concern.

We are a fully registered business in the state of Wyoming, United States with the assigned filing number SC771168

Here’s our full address:

Office 132
3 Fitzroy Place, 1/1,
Sauchiehall Street,
Finnieston,
Glasgow Central,
G3 7RH
UK

We are proud to say that we have processed and fulfilled over 2000 orders in just 6 months, with very few instances of refunds or chargebacks. This is a testament to how much we value our customers, and we take great care to handle every order with the utmost attention and care.

  • After clicking ‘Place Order’ You will be redirected to our payment page, choose ‘Cards International’ and then enter your first and last name.
  • Click on the “Create an account” button. Enter your email and create a password.
  • Enter your country of residence, full address, first and last name, and date of birth.
  • Click “I read and agree with Terms of Use.” 
  • Click “Save and continue payment”.

As an e-commerce retailer, it’s important for us to safeguard against unauthorized use of credit/debit cards on our platform to prevent potential theft. Therefore, our payment processors ‘PayOp & PayDo’ implement a verification process to ensure that all transactions are authorized by the legitimate card owner.

This verification process is a one-time requirement for first-time orders on our website. Rest assured, any documents provided (ID or Passport) are securely encrypted and processed solely by AI, within 1-2 minutes your verification will be approved, and you will be able to complete the payment. None of this information is stored on our website or the databases of our payment processors ‘PayOp & PayDo’

If you’re still not comfortable with uploading any of your IDs, You can always use another payment method like ‘Bank Transfer’ and skip this step, and you will even pay less fees!

At EnderG, we want to assure you that your security is our top priority. We do not store any credit/debit card or ID document information on our site. Rest easy knowing that any mandatory payment regulation checks are conducted with the utmost care and compliance to ensure your sensitive data remains confidential and secure throughout your shopping experience with us.

Every order that is placed we process it manually and no order is sent out automatically like other marketplaces, for security and quality reasons.

We process and send out orders from 4AM – 9PM EST, and when you place an order during that timeframe, it may take a few hours for us to process and send out your order, after doing our due diligence mentioned below.

We would like to make sure the product we are sending you is working and has no issues especially with ‘Digital Keys’. We have developed our own Tests before sending your order to make sure the key is ‘Valid’ and working properly.

Always read the product descriptions and Titles carefully, we always make it ‘Clear’ of what we sell you in the product page. If you want to buy a ‘Digital Key/Code’ always read the ‘Instructions’ & ‘Description’ tabs below the ‘Price’ of the product in the product page to make sure of what you’re buying.

Accounts are cheaper and easier to use and have almost no difference with a digital key, almost all gaming platforms like Xbox, Playstation & Steam have Sharing features where the games, subscriptions & in-game items can all be shared across a device or a console.

Here are the official links to learn more about Sharing an accounts library with another account of the same platform:

Xbox Home Sharing: https://support.xbox.com/en-US/help/hardware-network/console/my-home-xbox

Playstation: https://www.playstation.com/en-us/support/account/ps5-console-sharing-offline-play/

Steam Family & friends Sharing: https://store.steampowered.com/promotion/familysharing

It is not illegal. We offer PSN accounts containing genuine (original) games. These accounts are acquired solely from reputable sources, and we assure you they are not compromised or stolen. According to the Judgment of the Court of Justice of the European Union in Case C-128/11, “An author of software cannot prohibit the resale of ‘used’ licenses enabling the utilization of programs downloaded from the internet.”

Sources: https://curia.europa.eu/jcms/upload/docs/application/pdf/2012-07/cp120094en.pdf

All of our games are backed by a LIFETIME warranty.

Occasionally, there may be technical or other issues that could result in the account being blocked. Changing the login ID (email) of the account will result in access to the game being blocked. DO NOT CHANGE THE LOGIN EMAIL OR YOU WILL LOSE ACCESS TO THE ACCOUNT!

All the accounts we send to our customers are brand new and contain only the items you have ordered from us, So you can be sure that we are not selling you any stolen/cracked accounts and all of our accounts are guaranteed to work!

After Sharing the subscription on the new account, you can disregard this account from now on and sign back in to your “Own/Main” Account and start playing games & progress them again normally as you would on you account.

Please visit our Refund Policy page to learn more.

You can visit our Contact Page to get in touch with us through email

Alternatively, you can start a ‘Live Chat’ on the bottom right of your screen for better responses, during our business hours 4AM – 9PM EST