{"id":3328,"date":"2022-08-09T00:46:18","date_gmt":"2022-08-08T21:46:18","guid":{"rendered":"https:\/\/enderg.com\/?page_id=3328"},"modified":"2026-01-08T04:42:32","modified_gmt":"2026-01-08T01:42:32","slug":"refund-policy-2","status":"publish","type":"page","link":"https:\/\/enderg.com\/nl\/refund-policy\/","title":{"rendered":"Restitutiebeleid"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Vanwege de manier waarop digitale producten werken, kunnen we geen terugbetalingen verwerken zodra een bestelling is geplaatst. Mocht u een product hebben gekocht dat niet aan uw verwachtingen voldoet, dan kunnen wij dit niet doen. <strong>\u2018&#039;Fysiek product&#039;\u2019<\/strong> Voor artikelen van ons die verzending vereisen, kunt u contact met ons opnemen via onze <a href=\"https:\/\/enderg.com\/contact\/\"><strong>Neem contact met ons op<\/strong><\/a> stuur ons een bericht via deze pagina, zodat we uw probleem zo snel mogelijk kunnen oplossen. <br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alle aankopen die via websites worden gedaan, zijn definitief. Gekochte gebruikersaccounts kunnen niet worden geretourneerd en worden niet terugbetaald. Indien een gebruikersaccount echter niet functioneert en er een probleem is dat ook aan onze kant kan worden \u201cGEREPRODUCEERD\u201d, kunnen wij in dat geval uitsluitend naar eigen goeddunken \u00f3f het aankoopbedrag terugbetalen \u00f3f het defecte product vervangen door een alternatief product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Er kan geen bestelling worden geplaatst tenzij de klant akkoord is gegaan met onze \u2018Algemene Voorwaarden\u2019 en \u2018Restitutiebeleid\u2019 en ermee instemt dat hij\/zij heeft gelezen en begrepen hoe het bestelde product werkt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beware before purchasing a <strong>\u2018&#039;Digitaal product&#039;\u2019<\/strong> from us! Please always read the &#8216;Descriptions&#8217; &amp; &#8216;More Information&#8217; sections before placing your order in order to fully understand how your product works and can be activated!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wij zijn niet verantwoordelijk voor uw nalatigheid en het niet volledig lezen van de beschrijvingen!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alle spellen zijn beschikbaar in het Engels. Neem voor informatie over beschikbaarheid in andere talen contact op met onze live chat voordat u een aankoop doet. Terugbetalingen op basis van taalvoorkeur worden alleen in behandeling genomen indien dit vooraf door onze medewerkers is bevestigd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Als een abonnement of toegang tot een game niet meer werkt vanwege een schending door de klant van de toepasselijke voorwaarden van de provider (bijvoorbeeld PlayStation of Xbox), wordt er geen restitutie verleend en wordt er geen vervanging aangeboden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om in aanmerking te komen voor een vervanging, moet de klant geldig bewijs en ondersteunende documentatie aanleveren waaruit blijkt dat het probleem niet is veroorzaakt door een schending van de servicevoorwaarden, het beleid of de richtlijnen van de provider. Wij kunnen aanvullende informatie opvragen en behouden ons het recht voor om een vervanging te weigeren indien er onvoldoende bewijs wordt aangeleverd of indien de provider aangeeft dat er sprake was van een overtreding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De klant moet contact opnemen met de betreffende provider (bijv. PlayStation of Xbox) en offici\u00eble bevestiging of documentatie verkrijgen waarin de reden voor een schorsing, blokkering of beperking wordt vermeld. Een vervanging wordt alleen overwogen als deze documentatie duidelijk aangeeft dat de beperking het gevolg was van een probleem dat aan ons is toe te schrijven.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wij streven er altijd naar om onze klanten de beste service te bieden. Neem gerust contact met ons op als u problemen ondervindt met onze producten, via onze socialmediakanalen of per e-mail via: <em>help@enderg.com<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Laatst bijgewerkt: 18\/1\/2023<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Due to the way digital products work we cannot process refunds once an order has been placed, in case you bought a &#8216;Physical Product&#8217; from us that requires shipping, please reach out to us through our Contact Us page so we can resolve your issue as quickly as possible. All purchases made on websites are [&hellip;]<\/p>\n","protected":false},"author":215024817,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-3328","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy - EnderG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enderg.com\/nl\/refund-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Due to the way digital products work we cannot process refunds once an order has been placed, in case you bought a &#8216;Physical Product&#8217; from us that requires shipping, please reach out to us through our Contact Us page so we can resolve your issue as quickly as possible. 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